Un-Opened Products

You can return un-opened products to us for credit or replacement.

Un-opened product is defined as sealed and in the same condition the day you received it from us and should be in a re-sale condition as intended by the manufacturer because all returns are sent back to manufacturer regardless of there condition.

You can return an un-opened product to us within 30 Calendar Days from the day you receive the product from us ( example we ship the product to you on March 1st and you receive it on March 5th then you have up to April 5th to request an RMA #).

• Return Merchandize Authorization Required
  
  Before returning any product to us you need an RMA # (Return Merchandize Authorization). You can request an RMA # by submitting a request on-line using this form OR you can call us Toll-Free 1-800-586-7948.
  
  An RMA # will be emailed to you after requesting it.
  
  RMA # is valid for 10 Calendar Days from the day we email it to you
  
  

• Returned Product Condition
  
  If we receive your return and its not in the condition you described to us before we issued the return authorization we will reject the return and send it back to you and charge you the shipping for it.
  
  

• RMA # Expiration Date
  
  RMA # is valid for 10 days from the day we email it to you. If we do not receive the return on or before the return authorization, we will reject the return and send it back at your expense.
  
  

• Re-Stocking Fee
  
  We charge a 15% from the total of the products returned as a Re-Stocking Fee
  
  
  

Opened Defective Products

You can return opened defective products to us for replacement only.

Opened Defective product is defined as defective out of the box from the manufacturer.

You can return a defective product to us within 30 Calendar Days from the day you receive the product from us ( example we ship the product to you on March 1st and you receive it on March 5th then you have up to April 5th to request an RMA #).

• Return Merchandize Authorization Required
  
  Before returning any product to us you need an RMA # (Return Merchandize Authorization). You can request an RMA # by submitting a request on-line using this form OR you can call us Toll-Free 1-800-586-7948.
  
  An RMA # will be emailed to you after requesting it.
  
  RMA # is valid for 10 Calendar Days from the day we email it to you
  
  

• Returned Product Condition
  
  If we receive your return and its not in the condition you described to us before we issued the return authorization we will reject the return and send it back to you and charge you the shipping for it.
  
  

• RMA # Expiration Date
  
  RMA # is valid for 10 days from the day we email it to you. If we do not receive the return on or before the return authorization, we will reject the return and send it back at your expense.
  
  

• Replacement
  
  We will ship you a replacement of the same defective product (no substitutes) on the same day that you request the return.
  
  

Opened Non-Defective Products

You can return opened non-defective products to us for replacement or credit back to your credit card.

Opened non-Defective product is defined as that is opened but not defective.

You can return a non-defective product to us within 30 Calendar Days from the day you receive the product from us ( example we ship the product to you on March 1st and you receive it on March 5th then you have up to April 5th to request an RMA #).

• Return Merchandize Authorization Required
  
  Before returning any product to us you need an RMA # (Return Merchandize Authorization). You can request an RMA # by submitting a request on-line using this form OR you can call us Toll-Free 1-800-586-7948.
  
  An RMA # will be emailed to you after requesting it.
  
  RMA # is valid for 10 Calendar Days from the day we email it to you
  
  

• Returned Product Condition
  
  If we receive your return and its not in the condition you described to us before we issued the return authorization we will reject the return and send it back to you and charge you the shipping for it.
  
  

• RMA # Expiration Date
  
  RMA # is valid for 10 days from the day we email it to you. If we do not receive the return on or before the return authorization, we will reject the return and send it back at your expense.
  
  

• Re-Stocking Fee
  
  We charge a 15% from the total of the products returned as a Re-Stocking Fee